An unprecedented scary pace. Like a stallion’s gallop trying to finish first in his race. This is how clinics, plastic surgeons, and aesthetic doctors are showing up in the field. All while competing with the existing ones that have been here for quite some time. The ones that have solidified their roots, so to speak. And this situation just spoils patients more. They can pick whoever they feel comfortable with, and that’s just great for them.
But for you, it means more competition than ever. So what should you do? Listen to the patient and deliver what they want? No. You need to be more forward, to explain that in order to truly look good and achieve that ideal look, they need something extra.
Yes, I’m referring to upselling. Most Aesthetic Medical professionals shy away from it. Like a rabid dog, they are afraid to even think of it. But they have it all wrong. Upselling isn’t about turning the heat on the patients, pressuring them into treatments they don’t need. Upselling is to achieve the objective of a complete and harmonious look that will make them feel amazing in their own skin.
These patients who see these results on themselves not only are more confident, but they also become loyal advocates. Of whom? You and your practice. They recommend you to their family, friends, and colleagues wherever they can. Plus, they keep coming back for other treatments because they trust you. They know what you can do, and they want more of that.
The Psychology of Patient Decision-Making in Aesthetics
To be fair, most patients arrive at your clinic focused on a single concern. Or a single part of their features they want to improve or refine. Maybe they’ve been self-conscious about their nose for years. Maybe they have decided it’s time to address signs of aging around their eyes. However, as we know, these concerns rarely exist in isolation of one another. Because they’re usually part of a bigger aesthetic picture. The facial harmonization, or body too.
The challenge is that patients don’t see the full picture themselves. How can they? Their knowledge is limited, and they blame one specific feature. That’s why they don’t realize that a slightly recessed chin impacts their profile as much as their nose shape. Or that treating the neck along with the face prevents an obvious age gap between the two. Nonetheless, they are not ignorant. At the end of the day, it is a combination of limited information and lack of awareness. And because it’s simply human nature to focus on one area at a time.
On top of that, hesitation is common. Especially in this field. The stakes feel too high. Patients feel anxious about undergoing a certain procedure or treatment, as they might not look good. Plus, they worry about throwing money down the drain for something that won’t look the way they imagined. Verbal explanations, before-and-after pics, and sketches do help. But only to some extent. They remain abstract to the patients. It’s hard for them to imagine how a certain procedure could translate to their features. The only way to get rid of that uncertainty is to let patients see their own potential transformation in real time.
What Arbrea Labs Brings to the Consultation Room
Arbrea Suite is what you need in the consultation room with yourself and the patient. We have developed this platform, where AI, AR & 3D simulations merge into one, designed for Aesthetic Medical professionals. And it allows you to create, in under 1 minute, accurate simulations of potential results. All of that directly on your patient’s own body. Personalized to their features. They can see it change in real time too.
What makes Arbrea different from many other software solutions is the data safety it provides. The technology runs locally on your device without sending sensitive patient data to the cloud. Unless you as the doctor decide to, or the patient shares it with someone. It helps you to build trust with your patients. Also, you reassure them that everything is handled with the utmost discretion.
So speaking more plainly, Arbrea becomes your silent partner during consultations. Until the patient wants to understand how they will look. No need for long speeches or weird improvisation on your part. Instead of describing for 30 or 40 minutes what might happen, you can show what will happen with Arbrea Suite. Whether it’s a subtle tweak to the nose, a more youthful brow position, or a completely reshaped silhouette. The result is a consultation experience that feels collaborative, engaging, and transparent. And most important of all, premium and personalized. To have all that inside one software solution is pure bliss.
How Arbrea Labs Helps You Upsell Without Being “Salesy”
Upselling isn’t selling at all. At least with Arbrea. Before you start to oppose or argue, it isn’t. Why? Because people notice when you try to sell them something. And they hate that. Therefore, you can try as much as possible, but it won’t work. Now if you show them, things tend to change. For the best too.
One of the biggest fears Aesthetic Medical professionals have about upselling is that it will make them sound pushy. Also, they are afraid that they will come off as not genuine. With Arbrea, upselling isn’t about selling. It’s about showing their ideal look.
For example, imagine a patient comes in requesting lip fillers. After simulating the fuller lips, you can, with just a few clicks, demonstrate how adjusting the chin projection could further balance their profile. Or maybe you have another patient that is looking for breast augmentation. After simulating the enhancement, you might reveal that contouring the waistline or hips would create a more proportionate and harmonious look.
When the patient sees their potential results for themselves, there is a different type of air around. You feel it, and you wait. No need to pounce on them, recommending an extra procedure. Because they will be the ones asking, “Can we do that too?”
With Arbrea Suite, our platform, upselling turns the tables. It makes the whole thing into a patient-led decision-making process. You don’t have any pressure on yourself. You use the visualization to convince the patient and gently push them to take the first step. They ask for it, you advise them, and then you go ahead with the added procedure.
”Upselling with Arbrea isn’t about changing the patient's look completely but about showing their most harmonious look.
Step-by-Step Guide to Using Arbrea for Effective Upselling
Sure, upselling with Arbrea Suite isn’t selling. However, the experience should feel natural. Otherwise, doubt will start to creep in and patients will become defensive. So what are the right steps?
First you need to start with the patient’s main concern. Listen to them. Focus on what they want to do. This will build trust and show that you are truly listening to them.
Then simulate the procedure they desire. Since it will all be in real time, the impact will be immediate.
The third step is now to present your patients with other procedures or treatments that complement the first procedure. But do not just push anything onto them. You need to explain and show how they can help. Help in creating a better figure, balance, and proportion of features. Or even a rejuvenation.
The last thing you need to do is stop talking. It sounds a little counterintuitive. When right after suggesting the extra procedure, to explain why it’s better. Don’t. This will be extremely hard for the talkative types. But you need to pause and wait for their reaction. The patient needs a moment to absorb what they see. To comprehend if they indeed look better or not. The silence is your golden ticket, because their curiosity will push them to ask for more details. That’s when you explain.
So answering your patient‘s questions visually rather than with your own words has a different feeling altogether. The patients can sense it too. They don’t understand why, but they do feel it. It’s the Arbrea Suite factor. You can use it to go between one option and the other. A whole world of possibilities to check and evaluate. It makes the patients feel in control of their choice. Not getting sold something that they don’t want.
Popular Procedure Pairings That Drive Higher Patient Satisfaction
Lip Filler & Chin Reshaping.
You know well that enhancing the lips alone can throw off facial proportions. Especially in profile. That’s why it is necessary to simulate both fuller lips and improved chin projection with Arbrea Suite. Only then can patients instantly see how the two areas work together to create facial harmony.
Rhinoplasty & Chin Augmentation.
A balanced facial profile depends heavily on the relationship between the nose and chin. As you have seen in many cases, 70% of patients believe their nose is “too big.” And they are skeptical when you suggest a small adjustment to the chin too. Only after they see it simulated does the rhinoplasty procedure combined with the extra chin treatment you suggested look wonderful. That makes them happy to go ahead with both procedures.
Blepharoplasty & Brow Lift.
Addressing sagging eyelids without lifting the brow leaves the upper face looking incomplete. It’s a common fact, but patients are not so easy to convince. However, if you simulate both on the patient’s features, they feel confident in undergoing both procedures. All because they see how a lifted brow complements rejuvenated eyelids, creating a fresher, more open expression.
Facelift & Neck Lift.
A youthful face above an aging neck creates an obvious contrast that can betray a patient’s age. Many patients just opt for the facelift, without understanding how much they need the neck lift too. You try to explain, but they remain opposed to it. The only way to truly convince them 100% is by showing a combined facelift and neck lift simulation with Arbrea Suite. It helps patients understand the value of treating both areas for a great look.
Breast Augmentation & Body Contouring.
When the bust is enhanced without addressing body proportions, the end results can feel “top-heavy.” Out of place and exaggerated. As a plastic surgeon, it’s hard to use those words. You know that the patients are sensitive to these kinds of words. So it’s better to show them what they are missing out on. So far, Arbrea Suite can only show breast and facial procedures, not body ones. Stay tuned, though. It might be coming sooner than what you expect.
Jawline Contouring & Cheek Enhancement.
A sharp jawline paired with fuller cheeks restores the patient’s youthful definition and facial symmetry. But how to explain without many words? You can show it to them. Both changes in real time. Arbrea Suite allows you to do that. In this way, your patients will appreciate the difference your suggestion brings, from every angle.
The Business Impact of Upselling with Arbrea
Clinics, plastic surgeons, aesthetic doctors, dentists, and professional injectors. All of these professionals that use Arbrea Labs consistently report significant improvements, such as:
- Increased average revenue per patient. This comes down to higher procedure combinations. The patient comes for one thing, and they end up doing more. Always procedures and treatments that make them look better.
- Faster decision-making. 85% of patients book during their first consultation. Thanks to the under 1 minute simulation and the premium, personalized experience that Arbrea Suite offers.
- Improved patient satisfaction scores. They love what they see. Harmonious results that adapt to their features.
- More referrals and repeat bookings. It comes as a derivative from the point above. Because happy patients share their transformation with friends and family.
What is the message here? You need to eliminate the guesswork and make outcomes feel more tangible. That’s how your patients will feel more confident. And that same confidence will directly translate into higher acceptance rates, willingness to consider your suggestions, and stronger loyalty.
Getting Started with Arbrea in Your Practice
Integrating Arbrea Labs into your clinic is simple and does not disrupt your workflow. It’s pretty quick to set it all up. Pretty quick is an understatement, actually. You can start using it on the same day. You just download it and install it on your iPhone or iPad.
No need to worry about data leaks. The pictures you take of your patients and their information are stored on the device. No cloud storage. The only moment you need to be careful is when you share them through WhatsApp or emails.
You might be thinking, “Yeah, but it will take some time to learn it properly.” That is true. However, you have hands-on training by our sales team, demos that you can find in Abrea Suite, and we have training YouTube videos and documents explaining how to use it for certain procedures.
Conclusion
Upselling can be tricky. And it is also something that patients frown upon. They can smell it a mile away. But in many cases, it’s necessary. That’s why you need to present in a smooth and subtle way. So it’s not perceived as selling. But merely showing a better potential look to your patients.
Invest in Arbrea Suite and don’t be a mechanic to just fix the concerns they have. Present to them a 3D journey of a balanced, harmonious result on their own features.
Bring this experience into the consultation room today! Start your free trial.
EN
PT
IT
ES
DE