{"id":26823,"date":"2024-07-09T16:08:33","date_gmt":"2024-07-09T14:08:33","guid":{"rendered":"https:\/\/arbrea-labs.com\/?page_id=26823"},"modified":"2025-09-09T13:47:16","modified_gmt":"2025-09-09T11:47:16","slug":"contrato-de-usuario-da-arbrea","status":"publish","type":"page","link":"https:\/\/arbrea-labs.com\/pt\/arbrea-user-agreement\/","title":{"rendered":"acordo de usu\u00e1rio da arbrea"},"content":{"rendered":"
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Arbrea Suite - Contrato de Servi\u00e7o do Usu\u00e1rio<\/h1>\n

Este Contrato de Servi\u00e7o ao Usu\u00e1rio (\u201cContrato\u201d) \u00e9 firmado entre Ferramentas Arbrea<\/strong> (\u201cProvedor de servi\u00e7os\u201d) e o Usu\u00e1rio<\/strong>(\u201cUsu\u00e1rio\u201d) que assina os servi\u00e7os fornecidos pelo Provedor de Servi\u00e7os por meio de sua plataforma de Software como Servi\u00e7o (\u201cSaaS\u201d) (\u201cServi\u00e7os\u201d). Ao assinar ou usar os Servi\u00e7os, o Usu\u00e1rio reconhece que leu, entendeu e concorda em estar legalmente vinculado a este Contrato.<\/p>\n

\n

1. Prazo da assinatura<\/h3>\n

1.1 O Usu\u00e1rio assina os Servi\u00e7os por um per\u00edodo m\u00ednimo de 12 meses (365 dias)<\/strong>, A partir da data da primeira sess\u00e3o de treinamento de integra\u00e7\u00e3o. Essa condi\u00e7\u00e3o tamb\u00e9m \u00e9 v\u00e1lida para pagamentos mensais, que precisam ser considerados como uma \u201ccondi\u00e7\u00e3o de pagamento flex\u00edvel\u201d na assinatura anual, fornecida pela Arbrea Labs AG.<\/p>\n

1.2 Salvo comunica\u00e7\u00e3o em contr\u00e1rio, a assinatura ser\u00e1 renovar automaticamente<\/strong> para per\u00edodos subsequentes de 12 meses. As condi\u00e7\u00f5es de comunica\u00e7\u00e3o est\u00e3o estabelecidas neste contrato.<\/p>\n

1.3 Se o usu\u00e1rio n\u00e3o desejar renovar, dever\u00e1 enviar uma notifica\u00e7\u00e3o por escrito de n\u00e3o renova\u00e7\u00e3o pelo menos 15 dias antes da data de renova\u00e7\u00e3o por escrito (e-mail).<\/strong><\/p>\n

1.4 A aceita\u00e7\u00e3o deste Contrato ocorre no momento do pagamento, mesmo que o Usu\u00e1rio opte por parcelas mensais.<\/p>\n

\n

2. Pagamento e taxas<\/h3>\n

2.1 As taxas podem ser pagas antecipadamente para todo o per\u00edodo de assinatura de 12 meses ou mensalmente com cart\u00e3o de cr\u00e9dito.<\/p>\n

2.2 Independentemente do m\u00e9todo de pagamento, o compromisso m\u00ednimo continua sendo de 12 meses (365 dias).<\/p>\n

2.3 O Usu\u00e1rio \u00e9 respons\u00e1vel por todos os impostos aplic\u00e1veis.<\/p>\n

2.4 O Provedor de servi\u00e7os poder\u00e1 suspender ou restringir o acesso aos Servi\u00e7os em caso de atraso ou falta de pagamento.<\/p>\n

\n

3. Cancelamento e reembolsos<\/h3>\n

3.1 Pol\u00edtica padr\u00e3o para novos usu\u00e1rios<\/strong>:<\/p>\n

    \n
  • Um novo usu\u00e1rio pode cancelar sua assinatura em at\u00e9 30 dias ap\u00f3s o primeiro pagamento (se as condi\u00e7\u00f5es forem atendidas).<\/li>\n
  • Nesse caso, o Usu\u00e1rio ser\u00e1 reembolsado integralmente, exceto pelo custo do primeiro m\u00eas ou o valor equivalente aos primeiros 30 dias de assinatura.<\/li>\n
  • Ap\u00f3s esse per\u00edodo de 30 dias, n\u00e3o s\u00e3o permitidos cancelamentos ou reembolsos antes do final do per\u00edodo de assinatura.<\/li>\n<\/ul>\n

    3.2 Renova\u00e7\u00f5es autom\u00e1ticas<\/strong>:<\/p>\n

      \n
    • As renova\u00e7\u00f5es s\u00e3o autom\u00e1ticas.<\/li>\n
    • Os usu\u00e1rios receber\u00e3o notifica\u00e7\u00f5es e lembretes por e-mail antes da renova\u00e7\u00e3o.<\/li>\n
    • Se o usu\u00e1rio n\u00e3o quiser continuar, dever\u00e1 solicitar a n\u00e3o-continua\u00e7\u00e3o pelo menos 15 dias antes da data de renova\u00e7\u00e3o<\/strong>.<\/li>\n<\/ul>\n

      3.3 Reembolsos em renova\u00e7\u00f5es<\/strong>:<\/p>\n

        \n
      • As renova\u00e7\u00f5es s\u00e3o n\u00e3o eleg\u00edvel<\/strong> para a pol\u00edtica de reembolso de 30 dias.<\/li>\n<\/ul>\n

        3.4 Escopo da pol\u00edtica de reembolso de 30 dias<\/strong>:<\/p>\n

          \n
        • A pol\u00edtica se aplica exclusivamente para novos usu\u00e1rios<\/strong>.<\/li>\n
        • Ele se destina aos casos em que os Servi\u00e7os n\u00e3o funcionam conforme prometido, n\u00e3o<\/strong> quando o usu\u00e1rio n\u00e3o consegue se adaptar \u00e0s ferramentas (ou \u00e0 equipe do usu\u00e1rio).<\/li>\n
        • Os contratos da Arbrea s\u00e3o sempre acordos anuais<\/strong>; O reembolso de 30 dias \u00e9 uma exce\u00e7\u00e3o apenas para novos usu\u00e1rios.<\/li>\n<\/ul>\n

          3.5 Condi\u00e7\u00f5es para solicita\u00e7\u00f5es de reembolso por novos usu\u00e1rios<\/strong>:
          \nPara se qualificar para um reembolso, o Usu\u00e1rio deve:<\/p>\n

            \n
          1. Fornecer prova de problemas de uso<\/strong> onde as ferramentas n\u00e3o est\u00e3o funcionando (v\u00eddeos, capturas de tela ou evid\u00eancias equivalentes).<\/li>\n
          2. Ter participado do programa de treinamento de integra\u00e7\u00e3o (3 sess\u00f5es ao vivo) e obtido o consequente Certifica\u00e7\u00e3o de n\u00edvel b\u00e1sico<\/strong> (o nome pode variar), ou,<\/strong> obteve o Certifica\u00e7\u00e3o de n\u00edvel b\u00e1sico <\/strong>por meio da Arbrea Online Academy (ritmo pr\u00f3prio).<\/li>\n
          3. Ter conclu\u00eddo pelo menos 3 capturas<\/strong> com as ferramentas.<\/li>\n<\/ol>\n

            3.6 As solicita\u00e7\u00f5es de reembolso que n\u00e3o atenderem a essas condi\u00e7\u00f5es ser\u00e3o rejeitadas. Todas as tr\u00eas condi\u00e7\u00f5es precisar\u00e3o estar em vigor para o reembolso.<\/p>\n

            \n

            4. Obriga\u00e7\u00f5es do usu\u00e1rio<\/h3>\n

            4.1 O Usu\u00e1rio dever\u00e1 usar os Servi\u00e7os somente para fins comerciais leg\u00edtimos e internos.<\/p>\n

            4.2 O Usu\u00e1rio n\u00e3o dever\u00e1 usar os Servi\u00e7os para fins ilegais ou n\u00e3o autorizados.<\/p>\n

            4.3 O Usu\u00e1rio n\u00e3o dever\u00e1 modificar, copiar, distribuir, transmitir, exibir, executar, reproduzir, publicar, licenciar, criar trabalhos derivados, transferir ou vender quaisquer informa\u00e7\u00f5es, software, produtos ou servi\u00e7os obtidos dos Servi\u00e7os.<\/p>\n

            4.4 O usu\u00e1rio dever\u00e1 sempre utilizar um dispositivo compat\u00edvel, da lista de compat\u00edveis dispon\u00edvel 24\/7 no site da Arbrea. A utiliza\u00e7\u00e3o de dispositivos n\u00e3o compat\u00edveis n\u00e3o ser\u00e1 considerada coberta pelo suporte ao cliente da Arbrea.<\/p>\n

            \n

            5. Contrato de n\u00edvel de servi\u00e7o<\/h3>\n

            5.1 O Provedor de Servi\u00e7os dever\u00e1 envidar esfor\u00e7os comercialmente razo\u00e1veis para manter a disponibilidade do servi\u00e7o 24\/7<\/strong>, excluindo manuten\u00e7\u00e3o programada e de emerg\u00eancia.<\/p>\n

            5.2 Se os n\u00edveis de servi\u00e7o n\u00e3o forem atendidos, o recurso exclusivo do Usu\u00e1rio ser\u00e1 um cr\u00e9dito contra futuras taxas de assinatura.<\/p>\n

            \n

            6. Confidencialidade<\/h3>\n

            6.1 Ambas as partes concordam em manter a confidencialidade de todas as informa\u00e7\u00f5es n\u00e3o p\u00fablicas recebidas da outra parte.<\/p>\n

            6.2 As informa\u00e7\u00f5es confidenciais n\u00e3o devem ser divulgadas a terceiros, a menos que exigido por lei.<\/p>\n

            \n

            7. Rescis\u00e3o<\/h3>\n

            7.1 Qualquer uma das partes poder\u00e1 rescindir este Contrato se a outra parte violar materialmente suas obriga\u00e7\u00f5es e n\u00e3o sanar tal viola\u00e7\u00e3o no prazo de 30 dias ap\u00f3s a notifica\u00e7\u00e3o por escrito.<\/p>\n

            \n

            8. Lei Aplic\u00e1vel e Jurisdi\u00e7\u00e3o<\/h3>\n

            8.1 Este Contrato ser\u00e1 regido pelas leis da jurisdi\u00e7\u00e3o onde o Provedor de Servi\u00e7os est\u00e1 estabelecido (Su\u00ed\u00e7a).<\/p>\n

            8.2 Quaisquer disputas dever\u00e3o ser resolvidas exclusivamente nos tribunais dessa jurisdi\u00e7\u00e3o.<\/p>\n

            \n

            9. Contrato integral<\/h3>\n

            9.1 Este Contrato constitui o entendimento integral entre o Provedor de Servi\u00e7os e o Usu\u00e1rio.<\/p>\n

            9.2 Ele substitui todos os acordos, negocia\u00e7\u00f5es e comunica\u00e7\u00f5es anteriores, sejam eles escritos ou verbais.<\/p>\n

            9.3 As altera\u00e7\u00f5es ou modifica\u00e7\u00f5es devem ser feitas por escrito e assinadas por ambas as partes.<\/p>\n

            \n

            10. Aceita\u00e7\u00e3o<\/h3>\n

            Ao clicar em \u201cI Agree with the Terms\u201d (Concordo com os Termos) no aplicativo Surgeon, assinar este documento ou continuar a usar os Servi\u00e7os ap\u00f3s o primeiro pagamento, o Usu\u00e1rio confirma a aceita\u00e7\u00e3o deste Contrato.<\/p>\n

            Se o Usu\u00e1rio n\u00e3o se opuser a este Contrato no prazo de 7 dias ap\u00f3s o recebimento, considera-se que ele aceitou seus termos.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Arbrea Suite \u2013 User Service Agreement This User Service Agreement (\u201cAgreement\u201d) is entered into between Arbrea Tools (\u201cService Provider\u201d) and the User(\u201cUser\u201d) who subscribes to...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26823","page","type-page","status-publish"],"yoast_head":"\nArbrea User Agreement - Arbrea Labs<\/title>\n<meta name=\"description\" content=\"Understand the Arbrea User Agreement and ensure you are aware of the subscription terms and conditions before starting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arbrea-labs.com\/pt\/contrato-de-usuario-da-arbrea\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"arbrea-user-agreement\" \/>\n<meta property=\"og:description\" content=\"Understand the Arbrea User Agreement and ensure you are aware of the subscription terms and conditions before starting.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/arbrea-labs.com\/pt\/contrato-de-usuario-da-arbrea\/\" \/>\n<meta property=\"og:site_name\" content=\"Arbrea Labs\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/arbrealabs\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T11:47:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/arbrea-user-agreement\\\/\",\"url\":\"https:\\\/\\\/arbrea-labs.com\\\/arbrea-user-agreement\\\/\",\"name\":\"Arbrea User Agreement - Arbrea Labs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#website\"},\"datePublished\":\"2024-07-09T14:08:33+00:00\",\"dateModified\":\"2025-09-09T11:47:16+00:00\",\"description\":\"Understand the Arbrea User Agreement and ensure you are aware of the subscription terms and conditions before starting.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/arbrea-user-agreement\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/arbrea-labs.com\\\/arbrea-user-agreement\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/arbrea-user-agreement\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/arbrea-labs.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"arbrea-user-agreement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#website\",\"url\":\"https:\\\/\\\/arbrea-labs.com\\\/\",\"name\":\"Arbrea Labs\",\"description\":\"Augmented Reality & 3D Solutions for Aesthetics\",\"publisher\":{\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#organization\"},\"alternateName\":\"Arbrea\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/arbrea-labs.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#organization\",\"name\":\"Arbrea Labs\",\"alternateName\":\"Arbrea\",\"url\":\"https:\\\/\\\/arbrea-labs.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/arbrea-labs.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/logo_arbrea_LABS-01-1-e1641392734450.png\",\"contentUrl\":\"https:\\\/\\\/arbrea-labs.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/logo_arbrea_LABS-01-1-e1641392734450.png\",\"width\":2000,\"height\":750,\"caption\":\"Arbrea Labs\"},\"image\":{\"@id\":\"https:\\\/\\\/arbrea-labs.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/arbrealabs\",\"https:\\\/\\\/www.instagram.com\\\/arbrealabs\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/arbrea-labs-ag\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCbHN9gofXJv8rMAHcAguTcg\"],\"description\":\"Arbrea Labs leads the way in blending advanced AI technology with personalized healthcare. 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